We get it. You just ordered a whole bunch of awesome stuff to make life as a leaky human easier, and it feels like it is taking FOREVER to be delivered. Don't worry, we are here for you.
How do I check the status of my order?
Once your order has shipped, you’ll receive an email notification from us with a tracking number to check its status. Please allow up to 48-72 hours for tracking information to become available.
If you haven’t received your order within 10 days of your shipping confirmation email, please reach out to us at delight@lilhelper.ca with your name and order number—we’ll be happy to look into it for you.
What happens if my order is marked as delivered and I have not received it?
99% of our packages ship with a tracking number.
If a tracking code shows that the package was delivered and you haven’t received it, you will have to contact the carrier/courier directly to report that.
We are sorry that your package is missing but Lil Helper holds no responsibility for a missing package that is marked as delivered by the carrier/courier.
You can contact these carriers here to report a missing package:
USPS
Over the last 14+ years of being in business and having shipped thousands of packages all over the world these are the most likely scenarios that we’ve seen when the above happens:
Scenario 1: Somebody in your home has received the package in your absence
Please ask everyone in your home if they have received the package and forgotten to tell you about it. You will be surprised how many times a spouse (mostly hubbies) have forgotten to tell their other halves that they safely kept your package in some obscure place at home.
Scenario 2: The carrier/courier have it in their possession and mistakenly marked it as delivered
Please contact your local post office and ask them if they still have your package lying somewhere and it was just mistakenly marked as delivered. Many times, packages are marked as delivered by the postman if they have a certain quota of packages that they have to deliver.
Scenario 3: Your package was accidentally delivered to a neighbor of yours
Go down a few homes on either side of you and ask them if they have mistakenly received your package. Again this happens far more than you’d expect.
Scenario 4: The package was stolen from your porch
Unfortunately this happens as well. In this case your best option is to contact your mail carrier and file a claim.
Scenario 5: Your package is shipped but delayed by the carrier
As much as we’d like to, once a package has been shipped, Lil Helper is unable to help with any carrier delays. Carriers might be affected by unforgiving weather conditions, delays in transit, etc. In such a situation, your best bet is to monitor your order via the tracking number or contact the carrier directly.
What happens if the shipping address that I have submitted is incorrect?
Unfortunately, we cannot make any changes to orders once they are confirmed and sent to our warehouse for fulfillment.
You will have to contact your carrier (which will be listed in your email with your tracking number) and ask them if they can change the address on your package before it is delivered to the wrong address.
If you cannot change the address in transit and the package is returned to sender, which happens to be Lil Helper then we can reship the order for you but you will have to pay the shipping costs for it.
Please know that we have already paid for shipping out the order to you once and the package being returned is also charged on our account. So in effect we’ve already paid the shipping twice for your package.
What happens if Lil Helper sends the package to an incorrect address?
Sit back and relax. Nothing to worry about here. If and when we make a mistake we fully own up to it and rectify it asap.
Once your package is returned back to us, we will resend it to the correct address all on our own dime. Yes, it's going to cost us but then we should have been more careful to begin with.