We've added a video:
For those not wanting the video version:
Lay the insert flat (onto a table perhaps).
Pour a small amount of water into the palm of your hand and trickle the water onto the insert.
If the water pools or beads, there is an absorption issue. If it soaks in right away, you're good to go!
So, what to do if you have absorption issues? This is where you do some troubleshooting!
Repelling can be caused by a few things. Firstly, it can be from hard water causing a mineral build up in your inserts. We will want to make sure we test our total water hardness to be certain.
Another cause is something may be coating the fabric such as fabric softener, cream etc. The fastest way to test for this is to do a dawn dish soap scrub. For this test, we recommend you use blue dawn and a tooth brush. Take a tiny drop of dawn on a clean, repelling insert and use the tooth brush to scrub the insert. Rinse it out super well and test to see if the insert is repelling still (if it is, you likely have a mineral build up as mentioned earlier).
Please reach out to us at firstname.lastname@example.org if you need more assistance.