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Can I return or exchange my Lifesaver or Sleepsaver if it doesn’t fit my bed or space?

C
Caitlin
Updated 11 hours ago

Yes! If your Lifesaver Mat or Sleepsaver is not the size you expected you can return or exchange it - with a few conditions. See our Shipping and Returns Page for all the most up to date info. 

The first step to a refund, return, or exchange is always to email delight@lilhelper.ca be sure to include your order number so we can help you as quickly as possible!

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the original delivery and return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without first contacting delight@lilhelper.ca and receiving an RAN (Return authorization number)

You will be responsible for paying for your own shipping costs for returning your item. When you receive your refund, the original shipping cost to send the product to you, will not be refunded. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We suggest sending any returns back tracked. We don’t guarantee that we will receive your returned item.

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