Lil Helper will guarantee workmanship and materials in a properly cared for product for one year from the date of purchase.
Our warranty covers all components of our products including the snaps, lining, elastic and waterproofing.
The warranty is extended to the original purchaser of the products only.
Except in cases of manufacturing or component defect, this guarantee does not include fit related leaking, odor or normal wear/tear or inappropriate undoing of the snaps.
We have provided a video explaining the correct procedure for undoing the snaps.
More info in this video.
Warranty is void when:
● The washing instructions have not been followed.
● The product has been altered.
● Any of the following has been used in conjunction with the use/care of the product:
○ Water temperatures exceeding 140°F or 60°C
○ Fabric softeners
○ Any caustic substance
○ Diaper rash and other creams/ointments/medications
● Product was a free gift from Lil Helper, as part of a promotional package. No refunds are available on starter kits, trials, day packs, or special packs.
For more on our warranty and polices check out our FAQ.