Go to Lil Helper

Lil Helper Knowledge Base and Support Center

We have an answer for everything! (Except for where your little one hid your keys)

Having issues checking out!

My credit card is not accepted at your online store, what do I do? or I cannot complete my order in your online store?
KO
Katrina O'Donnell
Updated 2 weeks ago

So you found your perfect leaky human solution and clicked 'add to cart'. You're all set and ready to go and super jazzed about the goodies you just picked out - and an unexpected error pops up at checkout. It's a bummer. But we got you. 


We kindly ask that you email us at delight@lilhelper.ca - let us know what you'd like to purchase and if you can, send along any screenshots you can of the error that stopped your order from being a breeze - and we'll get our website wizards on it and you helped out asap.

Worst case, make sure you include lots of details and your shipping address, and we can create a custom order for you and send you the invoice while we work out the technical kinks.

We are a small business of leaky humans (just like you!) doing our best. Thank you for your patience along the way! 


Did this answer your question?
😞 😐 😃
Hey you! Ya, you! You are doing an amazing job!