The first step to a refund, return, or exchange is always to email delight@lilhelper.ca be sure to include your order number so we can help you as quickly as possible!
Returns
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the original delivery and return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without first contacting delight@lilhelper.ca and receiving a RAN (Return authorization number)
This return policy only applies to products purchased in the normal or regular sale transaction. It specifically excludes products sold on a pre-order sale.
We only replace items if they are defective or damaged and purchased directly from our website. We cannot do exchanges on products purchased from other resellers or vendors. If you need to exchange it for the same item, send us an email at delight@lilhelper.ca and we will get you set up.You will be responsible for paying for your own shipping costs for returning your item. When you receive your refund, the original shipping cost to send the product to you, will not be refunded. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We suggest sending any returns back tracked. We don’t guarantee that we will receive your returned item.